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RETURNS AND SHIPPING POLICIES

Return Policy
Thank you for your support and purchase. Products on this website are indie created, produced and limited edition published products. Sale items are final. Items not on sale can be returned within 14 days of receiving your item. The items must be in the condition it was sold, unopened with receipt of purchase. Decks are like intimates no one likes used one.

If you cancel your order. There is a 10% restocking fee to cover the costs of processing fees that are charged to the store.

We do not refund decks if you provide the wrong address, failure to claim package, or the product has already been shipped. Most products ship within 2-3 business days. If your item has not shipped we can cancel your purchase less 10% processing fee.

ALL packages are tracked, and we are able to see when they left, the route they took and the time they are delivered. If for some reason you did not receive a tracking number, we got you! Just ask and we'll be forwarded it to you again.

If your item arrived damage by the carrier. We need to open an insurance claim in order to process a return for you. Please provide proof of damage. We need photos of the shipping product packaging damage and the product damage to show that the damage was done by the carrier. If you do not send us these photos we are unable to issue the return or replacement.

If there is a flaw with an order, such as a missing card or damage within the order not caused by the carrier, then contact connect@wildeheartalchemy.com. Please be prepared to share photos to help us understand the issue. This helps us correct the situation and address quality control with the printers. To complete your return, we require proof of purchase, receipts, images and/or the damaged product and images of the damaged product.

Our policy on any damaged decks is 14 days from arrival/delivery. If 14 days have past since your purchase arrived, unfortunately, we will not offer you a refund or exchange.

We only accept returns from the person who completed the order.

We do not accept returns on services such as coaching or programs unless otherwise stated on marketing material. We track how things are purchased and can help you locate the conditions of the purchase.

Thank you for purchasing independent products and for respecting that small businesses are not large corporations. One gal offering a piece of magic. Your support is much appreciated! Many Blessings!

Additional non-returnable items:
- Gift cards
- Downloadable software products including programs, courses, and services.
- Decks are like intimates, once you get your personal energy on them, they are not refundable. Where applicable by law.

What to do if you have concerns about a product?
Please contact us at: connect@wildeheartalchemy. Let us know how we can help. Rude and tormenting emails will not be addressed. We handled each customer with love and respect and appreciate the same in return. After all, we are in the healing business together.

Refunds
(if applicable) If you are approved, then your exchange will be processed.

Sale items (if applicable)
ALL SALES ARE FINAL except were the law says differently. Please note, our return policy and timeline still apply.

Exchanges (if applicable)
We only replace items if they are defective or damaged due to the production process.

Online Courses, Programs and Memberships
All online courses, Program and memberships are final sale, non-refundable and cannot be cancelled due to the nature of the content. Monthly memberships will be billed to the end of the terms (number or months or years) that was agreed upon during registration and/or sign-up until paid in full. For example, if you signed up for a 6 month membership and decide to cancel your membership at month five, you will still be billed for month six. No exceptions will be granted.

Shipping
Shipping Policy
All decks are shipped from a fulfillment center in the USA using USPS ground unless otherwise stated at the check out and/or order confirmation. Shipping times are estimates and can be delayed for a number of reasons, including customs, carrier delays etc.

The customer is responsible for all customs, and VAT charges. Please know your country's guidelines.

Processing time for orders is 2-3 business days.

Estimated shipping times:

USA 2-10 business days.

International: 7 -21+ business days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We do our best not to keep you waiting.


​Domestic Orders (United States)
All orders within the U.S. are shipped USPS or Fedex. Depending upon location, it takes 2-10 days after processing. Processing is between 2-3 business days. USPS or Fedex does not guarantee this, and neither does our company, Wilde Heart Alchemy LTD. If your product has not arrived within the allotted days, please allow two more business days to pass before connecting with us. 10/10 times the package will be there before you hear back from us.

Lost or damaged items caused by USPS/Shipping/Freight companies are NOT the responsibility of Wilde Heart Alchemy LTD. It is up to the customer to notify us with images of the damaged caused by the carrier. This includes both outer packaging and product damage. We need 7-10 photos to file a claim with USPS/Shipping/Freight company on your behalf.. See above.

International Orders (We ship to a very limited amount of international locations for various reasons).
All orders are shipped USPS or Fedex International or move through your local carrier. The carrier is decided at the time of shipping ensure the best rate. The time it takes to receive the package depends upon location. Customers are responsible for tracking their package, and for all customs, VAT, or handling fees upon arrival. Once the order is shipped, Wilde Heart Alchemy LTD is not responsible for loss, damages, or delays.

Please note: Refunds will not be given for failure to claim package from customs. If orders are returned to sender: Wilde Heart Alchemy LTD, and the customer wishes for it to be resent, then the customer must pay the shipping fees, and for customs.

International Orders: CUSTOMS/VAT/SALES TAX
The customer is responsible for all additional Sales Tax/VAT/Customs fees. We ship from the USA, please know your local VAT and custom’s laws. For all other countries, sales taxes apply within the mandatory jurisdictions.

Thank you for purchasing from Wilde Heart Alchemy LTD, and supporting independent creators. One gal offering a piece of magick with a mission to positively support your journey. Your support is much appreciated! Many Blessings!

xo
Jillian